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FAQ

ETSY links, that might be helpful
Downloading a Digital Item
Problems with Digital Downloads

RECEIVING FILES IMMEDIATELY TO YOUR COMPUTER, NO PHYSICAL SHIPPING

All our planners and other products are digital only. You will receive a link for downloading through Etsy Instant Downloads immediately after payment is received. After downloading, you can easily print your purchases yourself. No physical items or printed materials will be mailed. To become more familiar with the downloading process, visit the Etsy Help page.

  • Can my files be sent to an email other than the one I have registered with Etsy?
    Sure, just contact me on Etsy Conversation or include a message in the Notes to Seller section at checkout, and write down the email address you'd like me send your files to.
  • What do I do if I do not receive an email with the download link after 48 hours?
    An email with the link to download your files will be sent to the email address that you have registered with Etsy. Make sure you have checked this email address, and check your spam folder. If you registered the correct email and it's been more than 48 hours, please contact me.
  • How do I download my files after I've ordered Instant Download?
    The link to download files appears at the top of the screen immediately after purchase. If you've missed it go to Etsy, click on “Your Account” in the upper right corner and click on “Purchases and Reviews” in the drop-down menu. There you will find a list of all your purchases with download links on the right-hand side.

REFUNDS

Due to the digital nature of this product, refunds cannot be issued. Once your items have been downloaded (you've used the download link on Etsy or received files directly by email), the sale is final.

  • 30 DAYS REFUND LIMIT
    Clients have 30 days to request a refund for files that have not been downloaded or emailed. Please remember to include your personal details at checkout to avoid delays. I welcome feedback. If you are not satisfied with your order, please contact me.
  • TO AVOID REQUESTING A REFUND
    I advise you to try a FREE printable first if you have any doubts about opening or printing files: http://printscometrue.com/freebies

DOWNLOAD, OPENING AND PRINTING ERRORS

If the purchased item has missing pages, dark spots, incorrect symbols or lines, or dark boxes, the file may have been downloaded incorrectly. Try deleting the files and downloading it again. Resolve most download issues by visiting Etsy Help page. If your download continues to be problematic, contact me to receive new files via email.

  • Please note
    All my printables are PDF files. So make sure your device supports this format. You can use Adobe Reader to view the printables. Download the latest version for free at http://get.adobe.com/reader/ .Be sure you have a quality printer available and know how to adjust the settings (2-sided, borderless printing, etc).
  • What size are your printable planners?
    Most of them are in A5 size (210 x 148 mm / 5.8 x 8.3 in), and all are PDF files. The actual size of the printable and the size of paper for printing are included in the description of the items on my site and in my Etsy Shop. All printables are perfect for Filofax, Kikki.k (Large) and other A5 planners. To facilitate printing, almost all products are supported with facing pages for A4 paper printing.

FIRST TRY FOR FREE

Before you purchase our printables, confirm that your software and printer settings are compatible with our product by downloading our freebies at http://printscometrue.com/freebies

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Prints Come True

Yerevan, Armenia

printscometrue@gmail.com

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